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Social Media Crisis Planning

Punch can help prepare for an imminent crisis by meticulously planning how to deal with such an occurrence.

Our PR agency roots make us adept at preparing for every eventuality and keeping a cool head in volatile situations. News amplifies quickly in social media, so it is critical to be the first to respond to a negative perception or an incident causing concern.

We can advise you on creating contingency plans and responsive communications to control the conversation about events affecting your company or industry. Contact us to find out how our crisis PR experience can inform your social media response.

In their own words...

"Punch has a superb working understanding of the swiftly evolving social and search disciplines which, combined with the team's background in traditional PR activities, provides a unique perspective. The team is super-responsive and, critically, listens to our needs before responding, rather than simply offering a stock solution. Within the first months of working together, we swiftly developed a strong partnership which is geared towards delivering success for our business through excellence, endeavour and the practical application of best practice."

Ben Padley Former VP, Head of Digital Marketing & CRM Sony Xperia

In their own words...

“Punch has the experience and ability to recognise the significance of strategic reporting and content optimisation within social media. Punch offers us invaluable insight and an always-on resource. This means that Electrolux has the tools at hand to be much better placed to deliver results on our core marketing campaigns and objectives.”

Mattias Holm Vice President Social Media and PR

In their own words...

"Punch's ability to understand digital marketing platforms and analyse the structure and operation of our channels from an external viewpoint has been a key asset in achieving our core objectives in digital. Coupled with the team's attention to detail and responsiveness, Punch has become invaluable in assisting Barclaycard in delivering success and excellence in many areas."

Katie Doble-Birch Social Media Director

In their own words...

"Punch has delivered widespread consumer coverage which has supported numerous WWF campaigns. With results across the national, consumer, regional and online media we have been delighted with what Punch achieved on our behalf."

Jen Barnes Supporter Management Executive - Acquisition

In their own words...

"We looked globally for the best agencies to help us achieve our objectives on an international level. Punch demonstrated the depth of experience and the breadth of reach that we sought, as well as an ambitious and enthusiastic attitude. Within the first weeks, Punch delivered the keyword rankings they promised."

Simon Foster Digital Strategy & Product Development


Punch Social Media Intelligence 17/04/14

  • Redesigned Facebook Android App Streamlines Mobile Usability
  • Twitter Acquires Gnip To Make Data More Accessible
  • Line Creators Market Calls For Original Sticker Submissions
  • Safer Selfies For Younger Users With Shots App 

Case Study

Jealous Sweets

Integrated PR, search and social media campaign to launch a specialty sweets brand in the UK.


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Justin Bieber backs selfie app Shots